Thank you for choosing POPShop Collection. We hope you’re delighted with your purchase. If for any reason you need to return or exchange an item, here’s our policy:
Eligibility for returns
- Returns must be made within 7 daysof delivery (or [insert longer period if applicable]) unless otherwise stated.
- Items must be unused, in original condition, with all packaging, accessories and manuals.
- Electrical/electronic accessories must not show signs of use, damage or missing parts.
How to initiate a return
- Contact our customer-service team at [insert email] quoting your order number, item details and reason for return.
- We’ll review your request and, if approved, provide instructions for shipping the item back to us.
- You will be responsible for return shipping costs unless the item is defective or we shipped the wrong product.
- Once we receive and inspect the returned item, we will process your refund or exchange.
Refunds & Exchanges
- Refunds will be issued to the original payment method. Please allow [insert number, e.g., 5-10 business days] after we receive the item for the refund to appear in your account.
- If you prefer, we can offer an exchange or store credit instead of refund.
- We reserve the right to refuse a return or refund if the item is missing parts, damaged, used or returned after the eligibility window.
Defective or incorrect items
If you receive a defective, damaged, or incorrect item, please contact us immediately. We will arrange to correct the issue, cover shipping for return and either resend the correct item or process a refund as you prefer.
Non-returnable items
Some items may not be eligible for return (e.g., opened software, clearance items, gift cards). These will be clearly marked in the product description.
How long you have to return
Returns must be shipped back and reach us within [insert days] from approval. We cannot accept returns shipped after that time.
Contact us
For any questions regarding returns, contact us at [insert email] or via our website contact page.
